Support

Get help with the Yuzu402 API and connect with our team.

Documentation

Before reaching out to support, check if your question is answered in our documentation:

• Getting Started - Quick start guide

• API Reference - Complete API documentation

• Error Handling - Common errors and solutions

• FAQ - Frequently asked questions

• Examples - Code examples in multiple languages

System Status

Check the current status of Yuzu402 services:

Status Page: yuzu402.dev/status

The status page shows:

• Current system status

• Scheduled maintenance

• Incident history

• Performance metrics

Contact Support

Email Support

Email: [email protected]

Response Times:

• Standard Plan: Within 24 hours

• Premium Plan: Within 12 hours

• Enterprise Plan: Within 4 hours (24/7 support)

When Contacting Support

Please include:

1. Your Plan Tier: Standard, Premium, or Enterprise

2. Issue Description: Detailed description of the problem

3. Steps to Reproduce: What you did before the error occurred

4. Error Messages: Full error messages and codes

5. Request Details:

   • Request IDs (if available)

   • Transaction signatures

   • Timestamps

6. Environment: Programming language, library versions

7. Expected vs Actual Behavior: What you expected and what happened

Example Support Email

Subject: SLIPPAGE_EXCEEDED Error on Buy Orders

Plan: Premium
Issue: Getting consistent SLIPPAGE_EXCEEDED errors

Description:
I'm attempting to buy tokens using the Lightning API but consistently
receiving SLIPPAGE_EXCEEDED errors even with 15% slippage.

Steps to reproduce:
1. POST to /api/trade/buy
2. Parameters: amount=0.01, slippage=15
3. Token: EPjFWdd5AufqSSqeM2qN1xzybapC8G4wEGGkZwyTDt1v

Error response:
{
  "error": {
    "code": "SLIPPAGE_EXCEEDED",
    "requestedSlippage": 15,
    "actualSlippage": 18.2
  }
}

Timestamp: 2024-10-26 14:30:00 UTC
Request ID: req_abc123xyz

Expected: Trade to execute within 15% slippage
Actual: Consistent slippage exceeded errors

Environment: Node.js 18, using fetch API

Community

Twitter

Follow us for updates, tips, and announcements:

Twitter: @yuzu402dotdev

GitHub

Report documentation issues:

GitHub: github.com/yuzu402/docs

Enterprise Support

Enterprise plan customers receive:

• 24/7 Priority Support: Round-the-clock assistance

• Dedicated Account Manager: Personal point of contact

• Direct Communication Channel: Real-time support

• Custom SLA: Tailored service level agreements

• Architecture Review: Help designing your integration

• Performance Optimization: Guidance on best practices

Contact: [email protected]

Feature Requests

We love hearing your ideas! Submit feature requests via:

1. Email: [email protected] with subject "Feature Request"

2. Twitter: Tweet @yuzu402dotdev

3. GitHub: github.com/yuzu402/docs/issues

Include:

• Clear description of the feature

• Your use case

• Expected behavior

• Any relevant examples

Bug Reports

Found a bug? Help us improve by reporting it:

Email: [email protected] (Subject: "Bug Report")

Include:

• Detailed description

• Steps to reproduce

• Expected vs actual behavior

• Environment details

• Request IDs or signatures

• Screenshots (if applicable)

Feedback

We value your feedback! Let us know:

• What's working well

• What could be improved

• Documentation gaps

• API usability issues

Email: [email protected]

Office Hours

Join our weekly office hours for live Q&A:

• When: Every Thursday at 2 PM PST

• Where: Announced on Twitter

• Format: Video call (link shared on Twitter)

Resources

• Website: yuzu402.dev

• Status: yuzu402.dev/status

• Documentation: docs.yuzu402.dev

• Twitter: @yuzu402dotdev

Security Issues

DO NOT report security vulnerabilities through public channels.

Security Email: [email protected]

We take security seriously:

• We'll acknowledge your report within 24 hours

• We'll keep you updated on progress

• We'll credit you (unless you prefer anonymity)

• We offer bug bounties for qualifying vulnerabilities

See our Security Policy for details.